All training provided by Balboa Peaks is tailored to match the customers exact requirements. As with many major applications, it's more efficient to concentrate on relevant areas and required knowledge rather than thinly cover every function whether needed or not.
Our training goals are to:
-
Train the administrator, who will in turn train
the users.
-
Enable a thorough working knowledge of your system
and how it has been configured.
-
Ensure the administrator has the knowledge in
order to manage and protect the system.
-
Encourage the knowledge required for expansion and
the concepts of product elements for which the licence can, but isn't being
used currently, enabling you to maximize the benefits and financial returns
of the system.
-
Update the administrator on new functionality and
enhancements.
System Concepts
- Content Types: Spooled Documents, Archived Reports, Scanned Images and PC Docs
- Storage: Libraries, DocFolders, Optical storage, VOptical storage
- Indexes: DocLinks, Omnilinks, Internal indexes, Full text search
- System environment variables, "Big 5" key
- Modules - Are you using all that you own licences for?
Document Configuration
- DocClass, Capture, Routing and Retention
- DocLinks, Report key overrides, Folder overrides
- Archive monitor, Monitor queue overrides, Image queue monitor
Application Integration
- Screenscrape technology
- Application programming Interfaces (API's)
- Database linking and back filling
Security
- Stopping users from seeing reports they shouldn't
- Folder level security
- Report level security
- Extended security
- Application security
Regular Operations
- Background jobs, SPYBACK, SPYCLEAN & SPYREORG
- Automating the archive monitor
- Optical data migration
-
System backup to secure data
